FREQUENTLY ASKED QUESTIONS & TERMS AND CONDITIONS
The Company
Pink Grapefruit Design Ltd (“The Company”) trading as Servewell.co.uk. This document is and shall prevail over any other document or communication.
Privacy Policy
We are committed to maintaining the privacy of our customers. Your personal details will remain strictly confidential and we will not disclose your information to any third parties. We may at times contact you, by post, telephone or email, regarding special offers or with other relevant information. Please also see http://www.servewell.co.uk/privacy/
Ordering
Orders can be made by telephone, post, fax or on-line. You can telephone us +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday or e-mail us at info@servewell.co.uk and write to us at: Servewell.co.uk, Maple House, Maple View, Steeds Lane, Kingsnorth, Kent, TN26 1NQ.
Delivery, Charges & Delivery Times
Any time or date for delivery stated by the Company shall be treated as an estimate only. No liability can be accepted by the Company for failure to deliver within any specific time period. The Company shall not be liable for any loss or damage whatsoever (including consequential loss or loss of profit) arising directly or indirectly from any delay in the delivery of all or any of the goods howsoever caused. The Company shall accept no liability for shortages or damage to goods unless the Customer reports the damage at the time of delivery. For dispatch of goods outside the UK and Northern Ireland please call us on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday or email us at info@servewell.co.uk.
Returns & Cancellations
We hope you are satisfied with your purchase. If for any reason you are not, you may return it in perfect condition within 28 days. We will then arrange to exchange the product or make a refund. Please note any refunds will not include postage, packaging or courier charges. The customer is also responsible for any return shipment charges. All returns must have a returns number, please contact us on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.
Current website items on non-custom-made goods, unused, undamaged and fully marketable, may be returned and the order cancelled (for any reason) within 14 days of delivery with the prior agreement of the Company. Returned goods must be in their original packing. For products returned the Customer shall be responsible for all costs and expenses (including any insurance) of returning the goods to the original despatch point. The Customer’s payment will be returned within 28 days, subject only to deduction of any direct costs of transport and insurance incurred by the Company in relation to the original shipping and return of the goods upon receipt of the goods and inspection as to their suitability for re-sale.
Acceptance of Orders
No order placed by the customer shall be deemed to be accepted by the Company, until the Company issues a final acceptance e-mail of the order to the customer, unless otherwise varied by an agreement in writing. Colours and finishes shown on our web site are approximations the actual colours and finishes.
Prices
Prices are correct at time of uploading the web site and the goods are invoiced at the prices ruling at the time of acceptance of an order. Charges are made for all delivery options except where detailed otherwise. The Company reserves the right to change and amend the prices in orders which have not been accepted.
Force Majeure
In the event that the Company is prevented from carrying out its obligations as a result of any cause beyond its control such as, but not limited to Acts of God. War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Company shall be relieved of its obligations and liabilities for as long as such fulfilment is prevented.
The Company's Liability
The Company shall under no circumstances whatsoever be liable for any indirect or consequential loss howsoever caused. The Company’s liability in respect of breach or non-performance of any order shall be limited to the invoiced value to which the claim relates. Goods are not tested or sold as fit for any particular purposes or for use under any specific conditions.
Subject as expressly provided in these Terms and Conditions, and except where the goods are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Where the goods are sold under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) the statutory rights of the Customer are not affected by these Terms and Conditions.
Vat
All our products are inclusive of VAT at the current rate. Our VAT registration number is available upon request.
Contract Law
Purchases on this web site or via telephone are from Pink Grapefruit Design Ltd trading as Servewell.co.uk. The company is a UK company with registered address: Top Barn, Rectory Road, Steppingley, Bedfordshire, MK45 5AT. Company Registration Number Registration No: 5734019. Customers accept that by dealing with the Company they agree to the Terms and Conditions contained in this website and that any contract formed with the Company will be a contract under the subject to the laws of England whose courts will have exclusive jurisdiction in the determination of any disputes.
Servewell.co.uk web site as accurate as possible, if there is an error we will aim to change any problems or inacuracys as soon as possible. In the event the products or information we provide results in property, physical, or other harm, we assume no liability. By visiting our site and placing an order you are agreeing to our terms and conditions, which are interpreted in accordance with English Law.
