CALL 01233 661007 IF YOU ARE IN ANY DOUBT OVER DELIVERY COSTS
All products will be sent by royal mail and larger items by courier, and our aim is to deliver your order within 5-7 working days after receipt of payment. Payment is made through Sage Pay, which is a secure server payment system.
We will send you an e-mail to confirm your order is being processed. If you are paying by cheque the goods will not be dispatched until after your cheque has cleared. You can also order over the telephone. For orders outside the United Kingdom and Northern Ireland, please also call us on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.
Mainland UK Delivery Charges
£3.99
Mainland UK Recorded Delivery Charges
£3.99
WE DO NOT CHARGE EXTRA FOR RECORDED DELIVERY
Outlying UK Delivery Charges
£4.99
Mainland Europe Delivery Charges
£10.00
USA Delivery Charges
£10.00
Rest of the World Delivery Charges
£10.00
Express Delivery Mainland UK only
£7.99
Express delivery is maximum 48 hr courier service on items not held in stock and 24hr courier delivery for products we hold in stock. Handmade items may take longer. Orders are only processed in office hours. Please bear this in mind when specifying Express Delivery. If you are in any doubt, call us and we can advise the maximum delivery time.
If you are in any doubt over delivery charges, please contact us on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.
Returns
If for any reason you are not satisfied with your purchase, please return it to us in perfect condition within 14 days. We will then exchange the product or make a refund. Refunds will not include postage, packaging or courier charges, but if the product is faulty, we will replace the product without any additional courier charges. The customer is also responsible for any return shipment charges.
Items returned that are from a "Business to Business" sale, will be subject to a re-stocking fee of 35% of the total original amount excluding discounts. Return/delivery postage costs will not be refunded.
Customised, bespoke and personalised goods are not eligible for returns unless the goods arrive in a faulty condition, or the customisation does not match the specifications provided at the point of sale.
Out of Stock
Customers are advised that Servewell will still process orders on items showing as "out of stock". Servewell will deliver these items when they come back into stock. It is the customer's responsibility to read the product description before ordering. Servewell will not list any item for sale that we know will be out of stock for more than one calendar month.
Cancellation of an Order
If a customer cancels an order, written notice must be given to Servewell.co.uk by the customer within seven working days from the day after that on which the goods are received by the customer. Servewell.co.uk is not obliged to take return of any item where notice is given outside this period.
Undelivered Items
Notwithstanding the foregoing Servewell will not refund customers for orders that are not delivered because:
Customers have not responded to courier delivery card messages
Customers have not responded to Servewell's attempts to contact them by telephone, fax or email.
Customers have not specified particular delivery requirements that could result in the non-delivery of orders.
If you have a return, please call us to receive a returns number on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.
