Delivery & Returns

STATED DELIVERY TIMES ARE FROM POINT OF DESPATCH. PLEASE CONTACT US IF YOU ARE IN ANY DOUBT, OR HAVE A SPECIFIC DEADLINE.

WE CAN ONLY DO SO MUCH WITH THIS PAGE SO PLEASE CALL 01233 661007 IF YOU ARE IN ANY DOUBT OVER DELIVERY COSTS, SERVICES OR EXPECTED DELIVERY TIMES.

SERVICES OVERVIEW

To view the available delivery service for any product, simply select the product and click on the "Delivery Options" tab. You will see a small table that outlines the available delivery services, and, just as importantly, the cost for each service.

Not all products and services are available to every location. For example; due to prohibitive delivery costs we don't send Kitchen Trolleys to Australia, due to likely damage, we don't send glass dishes to Europe. Also, although we hold 95% of stock in our own warehouses, the remaining 5% is despatched directly from the manufacturer who will have their own delivery arrangements. These are normally 48 hour courier or Royal Mail first class recorded delivery.

We only give you the Delivery Service Options that we can normally achieve. However, we are happy to provide a quote for any product to go anywhere.

UK Services

We normally use Royal Mail Tracked and UPS couriers for our UK deliveries.

Royal Mail have pinned their future on Tracked and it is a great service. It costs us the retailer significantly more than good old recorded delivery, but the benefits are huge. Your order is tracked at 3 or 4 or maybe even 5 steps along its journey to you and via Royal Mail's website you can trace your order to your doorstep. The moment we put your order into the system it is traceable. We cannot give false despatch information; Royal Mail cannot say your order has been delivered when it clearly hasn't been and, provided you give us a mobile number when registering, we can have Royal Mail SMS/text your parcel's progress through their delivery system. You will also receive emails as your package makes its way through the system.

Tracked comes in two flavours; 24 hour signed for and 2/3 day signed for. Generally speaking, if you select the 24 hour service and order before 2pm, you will receive the item on the next working day.

We have collections at 2pm and 4:45pm. We do out utmost to get all orders on the next available service. You will understand that during extremely busy periods some orders may be held over to the next collection. As you would expect; early orders have the best chance of arriving on the next working day.

Having said all that, 2/3 day tracked is the cheapest delivery option and, in our opinion, the best option for most customers. It is our default delivery service. Royal Mail treat "Tracked" items like gold dust and prioritise these packages over all others.

We also have a UPS collection at 4pm each day. Orders that make it onto the van will usually be delivered the next day up to 5:30pm, although this is not a guaranteed 24 hour service.

Outlying UK Services

As per the UK services BUT we cannot offer the Royal Mail 24 hour tracked service as it's just not possible to deliver on time. The 2/3 day delivery and courier service provides a great delivery choice for the outlying regions of the UK.

At checkout our software will automatically look up your postcode to determine whether your delivery address falls into this category and the available delivery options and prices will be displayed. 

Europe, US & Rest of the World

The straight choice is Royal Mail Standard International or Royal Mail International Signed For. The second option is more expensive because it costs us more to send. However, if I were buying a product from overseas I would want some trackability and proof of despatch. You won't get this from the Standard International option.

We are unlikely to refund items that are sent overseas without the "Signed For" option selected. 

Multi Service Purchases

Your order may contain more than one product each having a different delivery service available. In this case we will default to the longer service.

For example - Your order has 2 products, one with 24 hour tracked available and one with only 2/3 day tracked available. The whole order will be sent by 2/3 day tracked.  

General Delivery Comment

Buying on line is an act of faith and we want to repay you by providing the best service we can. It is very important to us that your order is despatched without unnecessary delay and it is in our interest to get your order out as quickly and efficiently as possible. We have great collection people and they will always wait for us to get another package on the van. 

Payment 

Payment is made through Sage Pay, which is a secure server payment system.

We will send you an e-mail to confirm your order is being processed. If you are paying by cheque the goods will not be dispatched until after your cheque has cleared. You can also order over the telephone. For orders outside the United Kingdom and Northern Ireland, please also call us on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.

Returns

If for any reason you are not satisfied with your purchase, please contact us in writing within 7 days, and, return it to us in perfect condition within 14 days. We will then exchange the product or make a refund.

If the item is faulty, we will pay for the return postage and re-delivery costs.

If you are returning an item for any other reason, you will be responsible for return delivery costs. We only refund when the item is received. It is in your interest to have proof of postage and have us sign for the item when it is delivered.

Items returned that are from a "Business to Business" sale, will be subject to a re-stocking fee of 25% of the total original amount excluding discounts. Return/delivery postage costs will not be refunded.

Customised, bespoke and personalised goods are not eligible for return/refund unless the goods arrive in a faulty condition, or the customisation does not match the specifications provided at the point of sale. Items produced specifically for an individual customer or business in large volumes, are not eligible for return/refund.

Out of Stock

Customers are advised that Servewell will still process orders on items showing as "out of stock". Servewell will deliver these items when they come back into stock. It is the customer's responsibility to read the product description before ordering. Servewell will not list any item for sale that we know will be out of stock for more than one calendar month.

Cancellation of an Order

If a customer cancels an order, written notice must be given to Servewell.co.uk by the customer within seven working days from the day after that on which the goods are received by the customer. Servewell.co.uk is not obliged to take return of any item where notice is given outside this period.

Undelivered Items

Notwithstanding the foregoing Servewell will not refund customers for orders that are not delivered because:

Customers have not responded to courier delivery card messages

Customers have not responded to Servewell's attempts to contact them by telephone, fax or email.

Customers have not specified particular delivery requirements that could result in the non-delivery of orders.

If you have a return, please call us to receive a returns number on +44 (0)1233 661007 between 0900 to 1700 GMT Monday to Friday.